In Review | Astro - Your tomorrow’s digital enablement initiative

Integration w/ Knowledge Hub

Enable Astro to access the Knowledge Hub to source QRCs or instructions for questions like "how to create a guest wifi" or "how set up a new phone".

Ability for Astro to Create Direct Bookings in TL for Non-Chargeable Activities (i.e. L&D, PD, Astro, etc). Chargeable time still needs to flow through EMT process.

No description provided

Direct links to Service Desk/Office technology services Top used Service Catalog items

Proactively provide links directly to our top used Service Catalog items

Link to Self-Service Toolkit QRC

Since Astro is mobile, we could still link to Self-Service Toolkit in order to read about the application to help with PC related issues.

Link to Software Center to install standard software

Save time in launching Software Center manually, and time for people to figure this out if they have no idea about Software Center

Add Astro in the Service Hub under support Chat

Provide another method for Partners/Staff to connect to Astro App Support

Created 13 Sep 00:06

Other

0 In Review

Astro - Your tomorrow’s digital enablement initiative

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Integration w/ Knowledge Hub

Ability for Astro to Create Direct Bookings in TL for Non-Chargeable Activities (i.e. L&D, PD, Astro, etc). Chargeable time still needs to flow through EMT process.

Request a service on ServiceNow / Hoteling / myAdminConcierge / People Support

Request a loaner laptop (link to SNow SR)

Check the status of their asset refresh date (link to My Assets in SNow)

Smartphone Order/transfer/check status of e mobility request

Direct links to Service Desk/Office technology services Top used Service Catalog items

Link to Self-Service Toolkit QRC

Link to Software Center to install standard software

Add Astro in the Service Hub under support Chat

Filter by status

Filter by category

Identify yourself with your email address

Integration w/ Knowledge Hub

Ability for Astro to Create Direct Bookings in TL for Non-Chargeable Activities (i.e. L&D, PD, Astro, etc). Chargeable time still needs to flow through EMT process.

Request a service on ServiceNow / Hoteling / myAdminConcierge / People Support

Request a loaner laptop (link to SNow SR)

Check the status of their asset refresh date (link to My Assets in SNow)

Smartphone Order/transfer/check status of e mobility request

Direct links to Service Desk/Office technology services Top used Service Catalog items

Link to Self-Service Toolkit QRC

Link to Software Center to install standard software

Add Astro in the Service Hub under support Chat